1. Payment Policy

• ​Payment is due at the time of booking or within 24 hours of the scheduled session.

• Accepted payment methods: Credit/Debit Card (via Wix Payments) E-Transfer (to rebecca@tuneintherapy.org)

• Clients are responsible for submitting invoices to their insurance provider for reimbursement.

 

2. Cancellations & Rescheduling

• 48 hours’ notice is required for cancellations or rescheduling.

• Cancellations made less than 48 hours before the session will be charged the full session fee.

• Clients may reschedule as often as needed, as long as each change is made at least 48 hours in advance.

• No-shows are non-refundable.

• Clients may modify their appointments through the online booking system, if available.

 

3. Refund Policy

• No refunds will be provided for completed sessions.

• Prepaid session packages must be used within 12 months of purchase.

• Refunds for prepaid packages are available within 14 days of purchase, minus a $50 administrative fee.

 

4. Late Payments & Chargebacks

• Late payments beyond 48 hours of the scheduled session may result in a $25 late fee.

• Chargebacks filed with a credit card provider may result in a temporary pause on future bookings until the issue is resolved.

 

5. Confidentiality & Privacy

• Your privacy is important. TUNEinTHERAPY complies with PHIPA (Ontario privacy laws) to ensure confidentiality.

• Information shared during sessions is protected, except in cases where disclosure is legally required.

 

6. Service Limitations & Disclaimer

• TUNEinTHERAPY does not provide emergency mental health services.

• If you are in crisis, please contact 911 or your local crisis center. 9-8-8 (Suicide Crisis Helpline) can also be called or texted for individuals experiencing suicidal thoughts.

• Therapy sessions are intended for emotional well-being and support, but outcomes cannot be guaranteed.

 

7. Communication Policy

• All communication, including scheduling changes, should be made via email at info@tuneintherapy.org or rebecca@tuneintherapy.org.

• Emails will be responded to within 1-2 business days except in the cases of time off or illness. In those cases, you will receive an "out of office" response to your email.

 

8. Updates to These Terms

• These terms may be updated periodically.

• Clients will be notified of any significant changes.

• By booking a session, you acknowledge and agree to these terms. If you have any questions, please contact us at info@tuneintherapy.org (admin) or rebecca@tuneintherapy.org.

 

Thank you for choosing TUNEinTHERAPY. We value your commitment to taking care of your emotional and mental health. We're glad to be a part of your journey from surviving to thriving.🎶