Cancellation Policy

📌 Package Terms & Conditions 📆 Package Expiration & Booking Prepaid therapy packages must be used within 12 months of purchase. Clients are responsible for booking their sessions in advance using the online booking system. Package sessions do not roll over past the expiration date unless a prior agreement is made. 🔄 Cancellation & Rescheduling A 48-hour notice is required to reschedule a session. Sessions canceled with less than 48 hours' notice will be charged 50% of the session fee Sessions cancelled with less than 24 hours' notice will be deducted from the package. No-shows count as a used session and will not be refunded. 💳 Refund & Cancellation Policy for Packages 🔹 No Refunds, But Credit is Available Package purchases are non-refundable after 14 days from the purchase date. If a client cannot complete their package, the remaining balance may be converted into credit for future sessions (valid for 12 months). 🔹 Partial Refunds (If Requested Within 14 Days) If a package is canceled within 14 days of purchase and no sessions have been used, a full refund will be issued minus a $50 processing fee. If sessions have been used, the refund will deduct: The full standard rate ($180 for 50-min sessions, $225 for 90-110 min sessions) for completed sessions. A $50 administrative processing fee. No refunds will be issued after 14 days from purchase. 🔹 Transfer of Unused Sessions Unused sessions may be transferred to another person with prior approval. Clients must notify TUNEinTHERAPY in writing for session transfers. 📌 Additional Terms Package discounts cannot be combined with other offers. If the therapist cancels a session, the client will be offered a reschedule or package extension at no cost. Package sessions cannot be used for emergency services or crisis support. 📅 By purchasing a package, you agree to these terms.

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